Case Study 1
Client is a 62 year old woman with multiple long-term health problems, including Chronic Obstructive Pulmonary Disorder (COPD) and arthritis in her hips, knees, neck and back.She also has a diagnosis of Bi-polar Disorder and depression and anxiety – all of which is treated with medication and regular input from the specialist mental health team.She is also being supported by the Torbay Coronavirus Helpline, who arranged a volunteer to walk her dog during lockdown.
Client had been in receipt of Disability Living Allowance (DLA) for several years at the higher rate for both components but was only awarded the standard rate when she recently transferred to PIP and as a result saw her payments reduced by £68.10 per week.She needed help to write a mandatory reconsideration letter – this was challenging under lockdown, especially given the client’s mental health issues, and involved lengthy phone conversations and the client sending photographs of her decision letter and accompanying medical evidence.The mandatory reconsideration was submitted and if unsuccessful she will be supported to appeal at tribunal.
Outcome – Full PIP rate awarded for mobility and living after appeal.
Financial Gains – PIP Enhanced Living Rate = £3,541 ie: 52 weeks x PIP award.