Who can I talk to in Torbay about my care needs?

Find out more about the local organisations that can help you get the care you’re entitled to as well as additional support and advice.

Healthwatch Torbay

Based at Paignton Library, Healthwatch provides advice on health & social care and review local services. 

Telephone (freephone): 08000 520 029

Text message: 07469 244 112

Email: info@healthwatchtorbay.org.uk

Website: https://healthwatchtorbay.org.uk 

Walk-in centre open: Mon-Thurs: 10am-3pm, Fri: 9.30am-12pm

Patient Advice and Liaison Service (PALS)

Based at Torbay Hospital, this is for anyone who has used local NHS services. PALS liaise with staff and relevant organisations to negotiate prompt solutions to complaints. 

Telephone: 01803 655 838 or 0800 028 20 37
Email: pals.sdhc@nhs.net

Website: https://www.torbayandsouthdevon.nhs.uk/services/patient-advice-and-liaison-service/

Support Empower Advocate Promote (SEAP)

An independent NHS complaints advocacy service for people wanting to raise an issue with health and social care in Torbay. 

Telephone: 0300 3435 730
Email: info@seap.org.uk

Website: https://www.seap.org.uk/local-authority/torbay.html


Devon Partnership NHS Trust

This Trust provides mental health and learning disability services for Devon.

Telephone (freephone): 0800 073 0741
Email: dpn-tr.pals@nhs.net

Website: https://www.dpt.nhs.uk 


Torbay Local Safeguarding Children Board (TSCB)

Assesses concerns about the safety of children or vulnerable adults who may be being abused or neglected. They can take fast action if necessary. 

Telephone: 01803 208 100
Email: torbay.safeguardinghub@torbay.gcsx.gov.uk

Website: http://torbaysafeguarding.org.uk 


Torbay Safeguarding Adults

The new adult safeguarding procedures brought in by the Care Act 2014 make sure that every adult at risk is given:

  • Choice and control
  • Safety
  • Health
  • Quality of life
  • Dignity and respect

If you are being abused or you see someone else is being abused and would like to get some help, contact Torbay Safeguarding Adults Team on:

Telephone: 01803 219 700

Email: afeguarding.alertstct@nhs.net

Website: https://www.torbayandsouthdevon.nhs.uk/services/safeguarding-adults/ 

If you or the person you’re concerned about is in immediate danger, please call 999.

Health Service Ombudsman

Independent of the NHS and government, the ombudsman is your final point of call in the complaint’s process. They investigate NHS complaints that the individuals making them have not been resolved by the service themselves.

Telephone: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Website: https://www.ombudsman.org.uk