Welfare Benefit Training
Currently, it’s estimated that the total amount of unclaimed income-related benefits and social tariffs across Great Britain has now reached a staggering level of £24 billion a year.
The main unclaimed benefits consist of Universal Credit, Council Tax Support & Carer's Allowance.
Torbay Advice Network can help your clients to access these much-needed financial resources through specialist advisor training in a variety of welfare benefit topics.
Opposite is a sample of our Training workshops, which can be adapted to your exact requirements and can be facilitated in person throughout Devon.
The majority of our training workshops are approximately 4-6 hours long but there are some workshops we recommend facilitating over 2 separate days.
Workshop rates, accommodating up to 20 people starts at £400, depending on location.
If you would like any more information, or a fixed quote for any of our workshops, please get in touch and we will do our best to facilitate your training requirements.
Introductory Level
Aimed at frontline workers who either do not work specifically in welfare rights or who are new to benefits advice work.
- Confidentiality & Data Protection
- Information Gathering, Effective Form Filling
- Local Service Provision and Effective Signposting
- Introduction to Benefits 1
Intermediate Levels
Aimed at people with some working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people who want to update skills in a specific area or wanting a refresher.
- Identifying entitlement
- Introduction to Benefits 2
- Universal Credit 1
- Making a claim
- Housing Related Benefits
- Benefits for Carers
Experienced Level
Aimed at more experienced workers who are confident about covering issues in more, and sometimes complex, detail.
- Universal Credit 2
- Attendance Allowance (AA)
- Carer’s Allowance
- Challenging Decisions
- First Tier Tribunal Appeals (ESA, AA, DLA, PIP, UC)
- New Style Employment and Support Allowance
- Pension Credit
- Personal Independence Payment (PIP)
Training Workshops
We're aiming to have details on new scheduled workshops from February 2026. Our most recently delivered workshops were funded by the National Lottery and were aimed at those working and volunteering in the advice and information sector in Torbay.
November
5th 2025
Challenging Decisions
What to do if you are unhappy with a benefit decision. Establishing which benefit decisions can be challenged, and which can’t, and identifying the correct procedure. The importance of dates and deadlines. How to request a mandatory reconsideration and an introduction to appealing at tribunal.
November
19th 2025
Benefits for Older People
An overview of the main benefits for people of pension age: State Retirement Pension; Pension Credit; Housing Benefit; Council Tax Support; Attendance Allowance. Also looking at other age-related support, e.g.: Winter Fuel Payment; Blue Badge Scheme, etc.
November
25th 2025
What Benefits Could I Claim?
Are you one of the thousands of people missing out on the £24.1 billion of unclaimed Benefits and Social Tariffs?
Why not find out by coming along to our FREE Advice Workshop, where our experts will provide Information and guidance on:
- Benefit Calculator Tools
- Social Tariffs for Broadband, Phone and Water
- Local Authority Welfare Provision
- Warm Home Discount
- Practical Energy Advice and tips to help save money