A small collection of copper coins in a neat stack upon a table

In 2019, Child Poverty Action Group (CPAG) published a report series, Computer Says No, which focused on the problems with information provided to people claiming universal credit (UC), and the problems claimants experience when they try to challenge a decision about their UC award. Many of these problems relate to the fact that UC is a ‘digital first’ benefit, and the vast majority of claimants make and manage their claim online.

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