Building capacity and capability for improvement in adult social care

It is a time of great change in the adult social care sector, with plans to introduce a new Care Quality Commission assurance framework and integration with health services under way. This moment of change is an opportunity to rethink the approach to improvement in adult social care and the support that is offered.

How to avoid employment tribunal claims when planning job cuts

A top-down perspective of a formally dressed individual pointing at their laptop screen

While the job market continues to look buoyant, some believe that raised interest rates and borrowing costs have led to a 60 per cent increase in planned redundancies in the last quarter.

Redundancies and dismissals in general have been a hot topic in the media recently following the mass sacking of P&O Ferries staff, which highlighted the serious issues that can ensue when an employer gets the process wrong, purposely or otherwise.

While every redundancy process and the circumstances will be unique to each business, there are a few general principles and rules that employers should follow to help them avoid employment tribunal claims when making redundancies.

Improved access to Housing Ombudsman from October

six monopoly houses, with three coins in front

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access the service if they remain unhappy with their landlord’s final response on their complaint. The ‘democratic filter’ is being removed after a change in the law so residents will no longer have to refer their complaint to a designated person or wait eight weeks before the Ombudsman can consider their complaint.

Ombudsman issues guidance on care finance decisions

The Local Government and Social Care Ombudsman has issued guidance to councils on the often-complex issue of Deprivation of Capital decisions.

Based on lessons from the complaints it receives, the guidance is aimed at financial assessment practitioners in local authorities. It sets out the Ombudsman’s approach to investigating complaints from people whose local authority has decided they have intentionally deprived themselves of capital when assessing how much they should contribute to their care fees.