The Government’s contract for the Post Office card account comes to an end on 30 November 2021. For those claimants and pensioners who are unable to open a mainstream account ahead of this date, the DWP will implement an alternative payment service that allows users to obtain cash payments in their local area (including suburban and rural locations) before the end of the contract. When commissioning this alternative payment service, it will be the governments priority to ensure that elderly vulnerable people are protected and catered for.