Friday 24 May 2013
From Sue Churchill , Housing Options Manager, Torbay Council | 'The assistance that the TAN team gave us in organising our information and training sessions on the recent benefit reforms was invaluable. It was the first time that Housing Options and Housing Benefit have delivered this firstly together, and secondly on such a scale. We would have been unable to achieve this realistically without the TANS team support. With many more changes in the offing, and the importance of the local authority in playing a key role in relating this to our partners, I would see Tans role as being of increased value in the future. They are also helpful, friendly, and provide great biscuits, an added bonus,' |
From John Cooper - District Manager CAB Torbay | 'The wide range of training courses offered by TAN enable those involved in providing advice and information to update their knowledge and skills across important areas of their work with all training delivered at an affordable price at convenient locations throughout Torbay. CAB advisers attending TAN courses have found them to be informative and relevant to their work, helping develop skills and providing practical solutions to issues they face. |
From Jayne Strudwick Revenue & Benefit Team Leader Torbay Council | Between March 2011 and June 2011 TAN arranged 7 training sessions for us. 234 people attended these sessions By asking TAN to arrange these sessions for us we are able to reach a wider audience than we would if we arranged it ourselves as they have many contacts in place. It saves us time as they also have contacts around the bay with suitable venues, they work around us & our work commitments for the timing of these events. |
From Rosemary Newman Dawlish Volunteer Bureau | My own experience of attending the benefit training has rekindled some previous knowledge I had stored away. It has helped to complete DLA more effectively. Always good to have training days with like minded people. My Benefits Volunteers have a good grounding in signposting benefits which helps to maintain the high standard of benefits service |
From Lynne Tremlett, Information Support Officer for Disability Information Service | Torbay Advice Network are fabulous!!Always get free refreshments with yummy biscuits. Courses are of great importance to my work role & signposting was one of them.I am able to signpost clients to CAB whom have debt issues. Samaritans I learnt a lot from them. Just afew to mention. Signposting was very informative & I am able to use it within my work role. |
“A good overview of the support nework in Torbay. I hadn’t realised so many organisations, and particularly charities, existed.” “For me this course has been very thought provoking and interesting. It has been so informative and helpful and I have been speaking to people telling them they should go on it and do the full course.” |
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Financial Solutions | |
Excellent! Covered everything I needed to know and other things too. Will be able to give advice, where as before didn't know a lot. |
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Applying For Small Grants | Really informative and useful. Facilitator was very knowledgeable. I’m leaving the session feeling confident and with a plan for the future. I am leaving feeling very informed and positive that we will obtain the funding we require in the future, a very interesting and helpful day. |
Very in-depth and informative. Good delivery style - enabled many things to be clarified. |
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Council Tax & Housing Benefit | Probably the easiest explanations I’ve heard. Very approachable facilitators, willing to advise and answer questions. Excellent course. |
Bereavement | The hand-out ‘Please hear what I’m not saying’ was a brilliant read, I related to this in a big way and am looking forward to feeding all this info back to my colleagues. |
Dealing With Difficult People | Excellently presented in good “bite sized” chunks. Good trainer who was very approachable and easy to ask questions of. I can definitely see the relevance to my job role and my relationships. I think it will be very positive. Thank you! I’d definitely recommend this training and tutor. |
Financial Capability | Very interesting. |
Quick Benefits | Was well led and explained, an enjoyable course, made a refreshing change. Helps make sense of it all. |
I thought the course was very well presented. I have learned many things this morning all very interesting & recommended. Much more involved than title suggests. Very interesting and educating. Will be able to use a lot of the information. |
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Landlord Training | Excellent worthwhile day. I am not a new landlord but was good to get an update and more indepth knowledge. Would come to future events if I see them advertised. A very good informative course. Good value for money. |
Instructor tackled the subject with humour and candour, which made things easier to grasp. |
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Pension Credit | Very intensive course and a lot to take in. Trainer was very clear and precise. Excellent knowledge and delivery of class. |
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